Terms & conditions

§ 1 Parties & definitions

“TiffinGrab” means the business operating under that name in Ontario, Canada.

“Customer”, “you” means anyone who browses, registers, or orders through our website or channels.

“Services” means meal preparation, packaging, delivery, subscriptions, and related offerings.

“Agreement” means these Terms together with our Privacy, Refund, and Delivery policies.

§ 2 Eligibility & account

You must:

• Be at least 18, or have verifiable guardian consent;
• Provide a deliverable address in our service areas;
• Provide accurate payment and contact information; and
• Not be suspended from our platform for abuse or fraud.

We may refuse service or cancel orders where requirements are not met. You are responsible for activity on your account. Notify us at info@tiffingrab.ca of unauthorized use.

§ 3 Services

We deliver fresh, home-style meals in select GTA areas. Availability, menus, and service areas may change. We may modify or pause services with reasonable notice where feasible.

§ 4 Payment & billing

4.1 Payment

Fees are due at purchase unless we agree otherwise in writing.

4.2 Currency & pricing

Prices are in CAD and include applicable taxes unless stated otherwise. We may change prices with reasonable notice; changes do not apply retroactively to active prepaid periods where stated.

4.3 Subscriptions

Plans are typically billed upfront for the selected duration. Automatic renewal applies only if clearly disclosed at checkout; otherwise renew manually.

4.4 Failed payments & chargebacks

We may suspend delivery on failed payment until resolved. Chargebacks for legitimately delivered service breach this Agreement and may result in suspension and recovery of costs.

§ 5 Subscriptions & changes

Plans are non-transferable and tied to the registered delivery address unless we approve a change.

Pausing: request at least 24 hours before the next delivery via WhatsApp or email; unused days may be credited to the end of the period (not cash).

Address changes: require advance notice and serviceability confirmation; out-of-area moves may follow the Refund Policy.

§ 6 Allergens & food safety

6.1 Kitchen presence (summary)

Your responsibility: You assess suitability for your health needs. By ordering you accept shared-kitchen risk. We do not guarantee absence of any allergen. Consult a professional if unsure.

Liability cap for reactions: To the maximum extent permitted by law, we are not liable for allergic reactions where risks were disclosed as above.

§ 7 Acceptable use

You will not submit fraudulent claims, harass staff or couriers, abuse chargebacks, break the law, or share account access to evade plan rules. Breach may mean immediate termination without refund.

§ 8 Intellectual property

Site content, branding, menus, and media are owned by TiffinGrab or licensors. No copying or commercial reuse without written permission.

§ 9 Limitation of liability

To the fullest extent permitted by law, our aggregate liability for a claim is limited to the amount you paid for the specific order or subscription period giving rise to the claim in the preceding 30 days (or as law requires). We are not liable for indirect or consequential damages. Service may be interrupted; that alone is not a breach.

Force majeure: We are not liable for delays or failures outside reasonable control (weather, government action, infrastructure, etc.).

§ 10 Disputes & governing law

These Terms are governed by Ontario and Canadian federal law. Disputes should first be negotiated in good faith. If unresolved, courts in Ontario have exclusive jurisdiction, to the extent permitted. You waive class actions where allowable.

§ 11 General

Entire agreement: These Terms and the linked policies replace prior oral or inconsistent terms.

Severability, waiver, assignment: Standard provisions apply as permitted by law.

Changes: We may update Terms; continued use after the posted effective date means acceptance.

Notices: info@tiffingrab.ca