§ 1 Service areas

TiffinGrab currently delivers within the following Greater Toronto Area locations:

• Scarborough
• Downtown Toronto
• North York
• Brampton
• Mississauga
• Markham
• Etobicoke

Serviceability for specific addresses is confirmed at checkout. We may add or remove service areas. If your area is removed after purchase, see the Refund Policy for the applicable remedy.

§ 2 Delivery fees

Delivery is included in the price of subscription plans unless otherwise stated at checkout. We do not add separate delivery, fuel, or hidden fees except for clearly disclosed custom or out-of-area arrangements.

§ 3 Delivery schedule

Standard deliveries are made Monday through Saturday. Sunday and public-holiday availability will be communicated to active subscribers at least 48 hours in advance. We will notify you of scheduled off-days or holiday closures by email or WhatsApp.

§ 4 Delivery windows & timing

Because routes are optimized daily, we provide estimated delivery windows, not exact times. Windows are typically communicated the evening before or the morning of delivery. Actual time within the window may vary with traffic, weather, and volume.

§ 5 Failed & missed deliveries

5.1 Single delivery attempt

Our team makes one delivery attempt during your assigned window. If you are unavailable and no safe drop-off instructions were provided, the delivery may be recorded as failed.

5.2 Customer-caused failures

We do not issue refunds, credits, or replacements when failure is due to customer unavailability, an incorrect address, locked access without prior instructions, or refusal to accept delivery.

5.3 Pre-arranged drop-off

You may authorize a safe drop-off (e.g. doorstep, concierge, neighbour) by notifying us at least 12 hours before your window. Once food is left at the agreed location, our delivery obligation ends. We are not responsible for tampering, theft, or spoilage after drop-off.

5.4 TiffinGrab-caused failures

If we fail due to our error (e.g. wrong address despite correct information from you, or breakdown with no re-route), the affected day will be credited to your subscription within 24 hours of confirmed failure.

§ 6 Damaged or compromised packaging

Report damaged packaging within two hours of delivery via WhatsApp +1 (647) 517-3663 or info@tiffingrab.ca with a photo. Verified cases receive a one-day service credit. Same-day re-delivery depends on route capacity and is not guaranteed.

§ 7 Food handling after delivery

Meals are prepared fresh and packed in food-safe materials. After delivery:

• Refrigerate within two hours if not eating immediately;
• Consume refrigerated meals within 24 hours for best quality and safety;
• Reheat thoroughly; and
• Do not refreeze meals that have been refrigerated.

We are not liable for health issues arising from improper handling after delivery.

§ 8 Weather & force majeure

Severe weather (Environment Canada warnings), road closures, emergencies, or other force majeure events may delay, reschedule, or cancel deliveries. Affected service days are credited to your subscription. We will communicate disruptions by email or WhatsApp as promptly as we can.